Frequently Asked Questions
If you cannot find your answer below, contact us at 800-545-9944 Monday through Friday from 8:00 a.m. to 4:30 p.m. or e-mail eRiderCentral@oregonstate.edu outside of office hours.
In most cases, holding down the Control key and pressing F5 (Cntl+F5) will refresh your screen and solve the problem. Updating your browser, switching to another browser or clearing your cache can also solve the problem. If the issue persists, check the System Requirements display on your dashboard for a yellow or red indicator. TEAM OREGON recommends restarting your computer after making any system changes.
Contact TEAM OREGON at 800-545-9944 or eRiderCentral@oregonstate.edu to unlock your account.
When you successfully complete the online classroom, your student record will be updated automatically. After completion of riding activities, including passing the skill test, TEAM OREGON will issue your completion card.
Students are allowed one knowledge retest. Contact TEAM OREGON at 800-545-9944 within 14 days of completing the course to schedule a retest. Retests are taken in-person with an instructor present. We recommend you review the online classroom again before retesting, but it is not required. The cost is $25.
You will need a modern desktop or laptop computer, operating system and Web browser, high-speed Internet connection and headphones or speakers. Tablet computers may support the online classroom; smart phones and handheld devices will not.
Operating System: Windows XP Service Pack 3 or greater, Mac OS 10.5 or greater, iOS 6 or greater, Android OS 4.0 or greater
Browser: Internet Explorer 9 or greater, Firefox 15 or greater, Safari 6 or greater, Chrome, Safari for iOS, Chrome for Android
Internet Connection: 1 Mbps service or greater (cable, DSL or fiber)
Display Resolution: 1440x900 or greater recommended; 1024x768 or greater required (may require scrolling or zooming)
Audio Support: Headphones recommended, speakers required
For more information about system requirements, click here to download the full system requirements.
Contact TEAM OREGON at 800-545-9944 for assistance. TEAM OREGON is a program of Oregon State University. To learn more about OSU accessibility policy, visit the OSU website.
After you have successfully completed all classroom and riding (range) sessions, TEAM OREGON will mail your completion card within five business days.