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eRider Online Motorcycle Training Course

Frequently Asked Questions


Forgot your user name or password?

If you cannot find your answer below, contact us at 800-545-9944 Monday through Friday from 8:00 a.m. to 4:30 p.m. or e-mail outside of office hours.

Q: How do I get a user name and password to access the site?


When you register and pay for an eRider® Basic or Intermediate course, you will receive a confirmation with a unique link to access the site.

Q: I am having technical trouble with the online videos or activities. What can I do?


In most cases, holding down the Control key and pressing F5 (Cntl+F5) will refresh your screen and solve the problem. Updating your browser, switching to another browser or clearing your cache can also solve the problem. If the issue persists, check the System Requirements display on your dashboard for a yellow or red indicator. Team Oregon recommends restarting your computer after making any system changes.

Q: My account has been locked. How do I get back in?


Contact Team Oregon at 800-545-9944 or to unlock your account.

Q: How do I prove I’ve completed the online classroom?


When you successfully complete the online classroom, your student record will be updated automatically. After completion of riding activities, including passing the skill test, Team Oregon will issue your completion card.

Q: What are the system (computer) requirements?


You will need a modern desktop or laptop computer, operating system and Web browser, high-speed Internet connection and headphones or speakers. Tablet computers may support the online classroom; smart phones and handheld devices will not.

Operating System: Windows XP Service Pack 3 or greater, Mac OS 10.5 or greater, iOS 6 or greater, Android OS 4.0 or greater

Browser: Internet Explorer 9 or greater, Firefox 15 or greater, Safari 6 or greater, Chrome, Safari for iOS, Chrome for Android

Internet Connection: 1 Mbps service or greater (cable, DSL or fiber)

Browser Features: JavaScript, CSS and cookies enabled

Display Resolution: 1440x900 or greater recommended; 1024x768 or greater required (may require scrolling or zooming)

Audio Support: Headphones recommended, speakers required

For more information about system requirements, click here to download the full system requirements.

Q: I need an accommodation related to a disability. What do I do?


Contact Team Oregon at 800-545-9944 for assistance. Team Oregon is a program of Oregon State University. To learn more about OSU accessibility policy, visit the OSU website.

Q: When will I get my completion card?


After you have successfully completed all classroom and riding (range) sessions, Team Oregon will mail your completion card within five business days.

Q: I can't view an eRider video.


In most cases, switching browsers will fix this issue.